WhatBox
WhatsApp, Instagram and Facebook Messenger in one unified inbox. Built in Qatar.
Visit WhatBoxWhatBox is an omnichannel business messaging platform built in Qatar by Louis Innovations. It brings WhatsApp, Instagram and Facebook Messenger into a single shared inbox, so a whole team can answer customers from one screen.
WhatBox is built on the official WhatsApp Business Platform. Louis Innovations is verified by Meta as a Tech Provider, which confirms its authorisation to build on the WhatsApp Business Platform, Messenger and Instagram messaging APIs for businesses in Qatar and the GCC. The product is designed and supported locally in Doha.
Features
One inbox for three channels
Messages from WhatsApp, Instagram and Facebook Messenger arrive in the same inbox instead of three separate apps.
Shared team inbox
A whole team works from one screen, so customer conversations are not tied to one person's phone.
Assignment
Conversations can be assigned to a team member, so each customer has a clear owner.
Templates
Teams can use templates to answer common questions consistently.
Complete conversation history
The full history of each conversation is kept, so anyone picking it up sees what was said before.
Who it is for
- Businesses in Qatar and the GCC that talk to customers on WhatsApp, Instagram and Messenger
- Customer service and sales teams that share customer conversations
- Organisations that want to use the official WhatsApp Business Platform with local support
For Qatar and the GCC
Customers in Qatar and the wider GCC reach businesses on WhatsApp, Instagram and Messenger. WhatBox is built in Qatar by a company that Meta has verified as a Tech Provider for the WhatsApp Business Platform, Messenger and Instagram messaging APIs, so businesses in the region get a product on Meta's official platform that is designed and supported locally in Doha.
Frequently asked questions
What is WhatBox?
WhatBox is an omnichannel business messaging platform built in Qatar. It brings WhatsApp, Instagram and Facebook Messenger into a single shared inbox, so a team can answer customers from one screen with assignment, templates and a complete conversation history.
Which messaging channels does WhatBox support?
WhatBox brings together WhatsApp, Instagram and Facebook Messenger. Messages from all three arrive in one shared inbox that the whole team can work from, with assignment, templates and a complete conversation history.
Is WhatBox built on the official WhatsApp Business Platform?
Yes. WhatBox is built on the official WhatsApp Business Platform by Louis Innovations, which Meta has verified as a Tech Provider for the WhatsApp Business Platform, Messenger and Instagram messaging APIs.
Who builds and supports WhatBox?
WhatBox is built and supported by Louis Innovations (Abtikarat Louis Trading and Services WLL) in Doha, Qatar. You can see the product at www.whatbox.qa or contact the Doha team through the Louis Innovations website.